Refund Policy
How refunds work for FleetLite subscriptions and add-ons sold by Marz Xpert Solutions Pvt Ltd.
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In short
- Try FleetLite free for 14 days without a card, so you can decide before you pay anything.
- Monthly plans are not refundable.
- Annual plans get a pro-rata refund if cancelled within the first 30 days of the term.
- Add-ons (GPS, VAHAN checks, messages and credits) are not refundable.
- Refunds go back to the original payment method within 7–10 working days.
On this page
1. Free trial first
Every new company gets a 14-day free trial without a card. Nothing is charged during the trial, so there is nothing to refund. Use it to check that FleetLite fits your fleet before you choose a plan.
2. Monthly plans
Monthly subscriptions are not refundable, in full or in part. When you cancel, the plan stays active until the end of the month you paid for and is not renewed.
3. Annual plans
If you cancel an annual plan within the first 30 days of the annual term, we refund the unused part pro-rata: the amount paid, less the months started (each charged at the monthly price for your plan and vehicle count) and any add-ons used. After the first 30 days, annual plans are not refundable; the plan stays active until the end of the term.
4. Add-ons and usage
Add-ons and usage-based charges are not refundable once bought or used. This includes GPS tracking, VAHAN and e-challan checks, WhatsApp or SMS messages, AI and other credits, and one-time onboarding or on-site services.
5. Wrong or duplicate charges
If you were charged twice, or charged for vehicles that were archived or sold before the billing date, tell us within 30 days of the invoice. We will correct it with a refund or a credit note on your next invoice.
6. How to ask for a refund
Write to sales@syvasoft.com or WhatsApp +91 94897 49361 with your company name, registered mobile number and invoice number. We confirm eligibility within 3 working days.
7. How refunds are paid
Approved refunds are made to the original payment method within 7–10 working days. Your bank or card issuer may take a few more days to show it. GST on the refunded amount is adjusted with a credit note as required by law.
8. Contact
Marz Xpert Solutions Pvt Ltd, 2, Indra Nagar 1st Cross, Medical College Road, Thanjavur, Tamil Nadu 613007, India. Phone and WhatsApp: +91 94897 49361. Email: sales@syvasoft.com. See also the Cancellation Policy and Terms & Conditions.