Cancellation Policy
How to cancel FleetLite, what happens to your account and data, and when an account is suspended for non-payment.
Last updated:
In short
- Cancel any time from Settings → Subscription, or ask our support team to do it for you.
- Cancellation takes effect at the end of the period you have already paid for.
- You can export your data for 30 days after cancellation or expiry.
- Your data is permanently deleted after 90 days; backups roll off within their retention period.
- Unpaid accounts become read-only or overdue first, and are suspended only after a grace period.
On this page
1. How to cancel
- In the web app, the owner opens Settings → Subscription and chooses Cancel subscription.
- Or contact support on WhatsApp / phone +91 94897 49361 or email sales@syvasoft.com from the owner’s registered mobile number or email. We confirm the cancellation in writing.
To remove a single user or driver instead of the whole company, switch that person off in Users or Drivers. To delete a personal login, see Delete your account.
2. When it takes effect
Cancellation takes effect at the end of the current paid month or year. Until then the account works normally and nothing more is charged. Refunds, where they apply, follow the Refund Policy.
3. Your data after cancellation
| When | What happens |
|---|---|
| End of the paid period | The account becomes read-only; no new entries. |
| Up to 30 days after | The owner can sign in and export data (Excel and PDF reports, invoices, ledgers, documents), or ask support for a full export. |
| After 90 days | The company’s database and files are permanently deleted. |
| Up to 30 more days | Encrypted backups roll off and are overwritten. |
Records that the law requires us to keep (for example our own invoices to you) are kept for the period the law sets.
4. Changing your mind
You can reactivate before the deletion date by choosing a plan in Settings → Subscription or by contacting support. Your data is still there until day 90.
5. Suspension for non-payment
Invoices are due 7 days after issue, and we send reminders before and after the due date.
- End of trial: if the first invoice is unpaid, the account is read-only for 7 days and then suspended.
- Renewal: an unpaid renewal invoice becomes overdue after its due date, and the account is suspended 14 days later.
- A suspended account cannot be used, but its data is kept. Paying the invoice restores access.
- If a suspended account stays unpaid, it is treated as cancelled: the export and deletion periods above apply from the date of suspension.
6. Cancellation by us
We may end an account for a serious breach of the Terms & Conditions or when the law requires it. Except where the law or safety prevents it, we will give notice and the same export period.
7. Contact
Marz Xpert Solutions Pvt Ltd, 2, Indra Nagar 1st Cross, Medical College Road, Thanjavur, Tamil Nadu 613007, India. Phone and WhatsApp: +91 94897 49361. Email: sales@syvasoft.com.