Grievance Redressal
How to raise a complaint about FleetLite, your account or your personal data, and how quickly we respond.
Last updated:
In short
- Our Grievance Officer handles complaints for Marz Xpert Solutions Pvt Ltd.
- We acknowledge every complaint within 24 hours and resolve it within 15 days.
- If you are not satisfied, you can approach the Data Protection Board of India.
Grievance Officer
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, complaints are handled by:
- Grievance Officer, Marz Xpert Solutions Pvt Ltd
- Address: 2, Indra Nagar 1st Cross, Medical College Road, Thanjavur, Tamil Nadu 613007, India
- Phone and WhatsApp: +91 94897 49361
- Email: sales@syvasoft.com (subject “Grievance”)
How to raise a grievance
Write by email or WhatsApp, or by post to the address above, with:
- your name, mobile number and, if you have one, your company’s name in FleetLite;
- what the complaint is about, with dates, screenshots or reference numbers;
- what you would like us to do.
If your complaint is about data a fleet company entered about you (for example as its driver), you may also contact that company; we will work with it.
What happens next
- We acknowledge your complaint within 24 hours, with a reference number.
- We may ask for more details or confirm your identity before acting on personal data.
- We resolve the complaint and tell you the outcome within 15 days.
If you are not satisfied
You can ask for a review by the management of the company, and for personal data complaints you can approach the Data Protection Board of India under the DPDP Act, 2023.